Shipping policy

Shipping Policy

Last Updated: [DATE]

Thank you for shopping with [Vintage And Vivid]. We want your order to arrive safely and on time. Please review the shipping information below.

1. Shipping Methods

We currently offer the following shipping options:

  • Standard Shipping: [X-X BUSINESS DAYS]
  • Express Shipping: [X-X BUSINESS DAYS]
  • Other/Local Delivery: [DETAILS, IF APPLICABLE]

Available shipping options will be displayed at checkout based on your delivery address.

2. Order Processing Time

Orders are typically processed within [1 to 5 days] business days after payment is successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Please note that processing time is separate from the shipping/delivery time.

3. Shipping Costs

Shipping charges are calculated based on your delivery location, order size, weight, and selected shipping method.

  • Standard Shipping: [SHIPPING COST]
  • Express Shipping: [SHIPPING COST]
  • Free Shipping: Available on orders over [MINIMUM ORDER VALUE], if applicable.

The final shipping cost will be shown at checkout before you complete your purchase.

4. Delivery Timeframes

Estimated delivery times after your order has been processed are:

  • Domestic Orders: [X-X BUSINESS DAYS]
  • Express Orders: [X-X BUSINESS DAYS]
  • International Orders: [X-X BUSINESS DAYS]

Delivery times are estimates and may vary depending on your location, courier service, weather, holidays, or other circumstances outside our control.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email or message containing your tracking number and tracking link, where available.

Please allow [ 7 DAYS] for tracking information to become active after your order has been dispatched.

6. Delivery Issues and Delays

While we work with reliable shipping providers, delays can occasionally occur.

If your order is delayed, please first check your tracking information. If your package has not arrived within [15 BUSINESS DAYS] after the estimated delivery date, contact us at [vintageandvivid@gmail.com] and we will help investigate the issue.

We are not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, courier disruptions, customs delays, or incorrect/incomplete delivery information provided by the customer.

7. Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible at [vintageandvivid@gmail.com]. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has been dispatched.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address.

8. International Shipping

[WE DO / DO NOT] offer international shipping.

For international orders:.

  • International shipping costs are [CALCULATED AT CHECKOUT].
  • Customers may be responsible for customs duties, import taxes, or other fees charged by their country.
  • Customs processing may cause additional delivery delays.

Please check your country's import requirements before placing an international order.

9. Lost, Damaged, or Missing Packages

If your package arrives damaged, please contact us within [7] at [vintageandvivid@gmail.com] and provide your order number and photos of the damaged package/product.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and your local delivery provider before contacting us.

We will work with the shipping carrier to investigate eligible lost or damaged shipments.

10. Contact Us

If you have questions about your order or shipping, please contact us:

[Vintage And Vivid]
Email: [vintageandvivid@gmail.com]
Customer Support Hours: [24x7]